Updated May 2018
Ltd ("we" and "us") are committed to respecting and
protecting your privacy and we will always treat your personal information as
confidential. This policy, together with the terms and conditions on our
website sets out the basis on which any personal data collected from you, or
provided by you, will be processed by us.
There is a lot of information here, but we want you to be completely informed about your rights and how we use your data. If you have any questions you can reach us at .
is 100% committed to protecting the privacy and security of our customers and
site visitors. We respect how important privacy is and you can visit our
website without disclosing any personally identifiable information about
Regulation to inform you of your rights and give you as much information as
possible regarding your personal data and how it is used.
You are entitled to ask us not to process your personal data for marketing purposes. We will inform you before collecting your data if we have intentions to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes. You have the right to opt out by amending your communications and marketing preferences in your account, or by contacting at any time.
You have the right to obtain a copy of the information held about you. You have the right to ask us to provide this information to you free of charge. However, should the request be deemed to be excessive, unfounded or repetitive, we are permitted to charge a reasonable fee for providing this information. We can also refuse to comply with the request if this occurs. If this is the case, we will let you know the reasons for refusing to comply. Where this occurs, you have the right to appeal via the UK Information Commissioner's Office. We will require you to provide us with proof of your identification.
You have the right to have the information held about you rectified if it is inaccurate, outdated or incomplete. If you need to rectify any data please let the Data Controller know.
You may also be able to rectify your data within your account, giving you full control to ensure the Data you are providing us is accurate.
You have the right to request deletion of your personal data where we have no reason for its continued processing. Erasure requests may be sent to the Data Controller. We will also inform any third parties of the request in order that they can erase their records too. Note that in some cases, your data can not be completely erased where we require to keep information for legal reasons such as tax purposes.
You have the right to request we restrict the processing of your information. We will also inform any third parties of the request in order that they can restrict the processing of your data. Restriction requests may be sent to the Data Controller.
You have the right to request the information held about you to be supplied in a portable format. Portable data requests may be sent to the Data Controller. You will receive your information in a machine-readable format.
You have the right to object to having your personal information processed by us. When you exercise this right, dependent on how much data you object to having processed we will either stop processing specific data, such as your email for marketing purposes, or remove your personal data from our systems where you object to having your data processed in its entirety. Objection requests may be sent to the Data Controller.
You have the right to withdraw consent where it was originally given,
such as for marketing purposes. When withdrawing consent, you should receive
confirmation from us as soon as this is applied. Please allow a few days for
our systems to update correctly. Where we have to keep your data for a
legitimate purpose, such as to perform our contract with you, we may not be
able to honour your request. We will advise you if this is the case at the time
you withdraw your consent. You can contact our Data Controller for this or
unsubscribe at any time from one of our emails or update your account
How We Use Your Information
use your information in many ways to provide you with a good standard of
service. What we do depends on the information collected. We’ve outlined this
clearly below in detail, showing what we do, and why we do it.
Your Name and Contact Details
you shop on our website, you may need to fill in a form at the time of
registration to provide us with some of this personal information including
your name, email address, billing address, delivery address, telephone number,
payment information and a password. We use this data to perform our
contract with you when you place an order on our website. This is to enable us
to deliver your order to you, to update you with service messages about the
progress of your order, for fraud screening and detection which is in your
legitimate interest and safety of your personal data.
With your explicit consent, we may also send you information via email about our new products and services. We may also keep the above data for internal record keeping where legally we have to hold your data, such as for accounting purposes. In this instance, some of your data may not be removed for legal purposes.
Your Payment Details
use this information to perform our contract with you when you place an order
on our website. We also use this data to process refunds or returns. We may
also use this data for fraud screening and detection to keep our customers and
our online store safe. Note, we do not have access to any sensitive data such
as your card number and we do not store this information on our databases.
We may also keep the above data for internal record keeping where legally we have to hold your data, such as for accounting purposes. In this instance, some of your data may not be removed for legal purposes. This information would be data such as the last four digits of the card used, the bank authorisation code or a transaction reference. No personal data which can be used maliciously is kept by us at any time.
Your Communications with LinkUp
may keep a record of any correspondence between our customers and LinkUp. This
includes but is not limited to, email, contact forms and social media
messaging. This data is used to provide you with customer service and support,
under our contract terms with you as part of our legitimate interests. We may
also use this data for training and servicing of your account. We may also ask
you for information when you report a problem with the Website.
Purchase History and Basket Contents
keep details of transactions carried out through the website and the fulfilment
of your orders. This data is processed to supply you with goods purchased and
record keeping. We hold information about your basket contents to provide you
with customer service in case of an issue. We use "cookies" to store
information about the way you interact with our website such as keeping track
of your shopping basket and previous items whilst you are placing an order.
We may store details of transactions you carry out through the website
and of the fulfilment of your orders.
In addition to this, we may also send you basket recovery emails with your explicit consent. We may also keep the above data for internal record keeping where legally we have to hold your data, such as for accounting purposes. In this instance, some of your data may not be removed for legal purposes.
do not collect any Sensitive Data about you. Sensitive data refers to data that
includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data. We do
not collect any information about criminal convictions and offences.
other third-party providers of content or analytics may also collect
information about your IP address, browser type, location data, referral source,
length of visit, the pages of our website viewed during your visit, including
number of page views, and any search terms that you entered on our website.
We may also collect details of your visits to the website including, but not limited to, traffic data, communication data and the resources that you access. This is used for analytical purposes to administer and protect our business and website, deliver relevant content and understand the effectiveness of our advertising. Our lawful ground for this data processing is our legitimate interest to properly administer our website and to provide you with relevant content when visiting our website.
We hold technical data on Google Analytics for a period of 36 months for research and reporting processes, after which the data is deleted from our system. If you would like to change your cookie preferences, you can do this on your browser. This will allow you to block cookies from a specific site, or from all sites dependent on your choice.
may ask you to complete surveys for research purposes, although these are
optional, and you do not have to respond to them. In addition to this, we may
also collect information provided to us for the purpose of subscribing to our
website services, email notifications and/or newsletters, along with any other
information submitted to us with your consent not defined above such as your
marketing preferences. Any marketing data held will be kept with your explicit
consent and can be removed at any time at your request. We process this data
under legitimate interests to understand how customers use our products and
services, to develop and grow our business and to provide you with relevant
content and products.
If you do not wish to receive this information, please send an email to . You can also change your communication preferences or amend your personal preferences such as opting out of receiving direct marketing material from us after you have registered your email address and created an account with us. You can also unsubscribe from further emails by using the unsubscribe facility on any promotional emails that we send you.
We only hold your personal information for the purposes stated and only for as long as necessary for these purposes. To request us to stop using your information, please email .
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
How We Collect Your Data
may collect data about you by you providing the data directly to us (for
example by filling in forms on our site or by sending us emails). We may
automatically collect certain data from you as you use our website by using
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
Where We Store Your Personal Data
data we collect from you may be transferred to or stored at a destination
outside the European Economic Area. It may also be processed by staff operating
outside the EEA who work for us or for one of our carefully selected suppliers.
By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your
data is treated securely and in accordance with the appropriate EU General Data
Protection Regulation Article.
Where you have chosen or been given a password which enables you to access parts of the website, you are responsible for keeping this confidential. We ask you not to share or disclose your password to anyone.
LinkUp has several strict security measures in place in accordance with industry procedures set out to keep personal data as safe and secure as possible and to protect from unauthorised or unlawful processing and accidental loss, destruction or damage. However, the internet and email are not completely secure.
Your communications may route through a number of countries before being delivered, may be intercepted or may not always reach the intended recipient. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website and cannot accept responsibility for any such unauthorised access or loss of personal information that is beyond our control.
Data Protection and Security
most other online retailers, we take responsibility for the security of your
personal information seriously. We will take reasonable technical and
organisational precautions to prevent the loss, misuse or alteration of your
personal information. We cannot guarantee the safety of data transferred by you
over the Internet. You personally are responsible for keeping your personal
access details safe.
The website uses industry standard 128-bit Secure Socket Layer (SSL) technology to encrypt your personal data as it is transmitted to the website and protect all sensitive data passed in our website transactions.
Data transfer between our website and Payment Service Provider is protected by 128-bit SSL3 Security. You can see this by a padlock symbol appearing somewhere on your browser as soon as sensitive information is being transferred. We do not store your card details, and nor will we pass on your personal details to third parties.
We also take care to keep your password fully confidential. If you should forget your password, we are unable to send you the original password as it is unavailable to us. You will be asked to create a new password in this situation.
Retention of Data
retain your information for as long as you hold an account with us. This
enables us to maintain an ongoing relationship with you and allows us to
service the orders that you place with us. We will only retain your personal
data for as long as necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, accounting, or reporting
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
IP Addresses and Cookies
may collect information about your computer such as your IP Address, system and
browser type for administration purposes or to report information to our
advertisers. This data does not identify any individual and is statistical data
about browsing actions and patterns made by our users.
We may also obtain information about your internet usage by using a cookie file, which is stored as a text file on the hard drive of your device. Cookies help us improve the website and deliver a more personalised service. Some of these cookies are essential for the website to work, such as remembering what you have added to your basket while you browse our website. They help us provide you with relevant information such as remembering what you have on your wish list, or basket when you return to our site. They also allow us to recognise your device, but not who is using it, when you access our website and help us to improve the usability and performance of our website. We believe that we do not use any cookies that represent an undue intrusion into your privacy whilst visiting our site.
Use of Our Services by Children
website is not intended for the use of children under the age of sixteen. We
ask that children do not provide personal information through our website. If
we become aware that we have collected personal information from a child under
the age of sixteen, then we will delete that information from our records.
Disclosure of Your Information
information may be disclosed to third parties such as consultants, contractors
or other service providers who may process your information on our behalf when
providing services, including but not limited to IT support services, to us.
website may also contain links to and from the websites of our partner
networks, advertisers and affiliates from time to time. If you follow a link to
any of these websites, please note that these websites have their own privacy policies
and we do not accept responsibility or liability for these policies. Please
check these policies before you submit any personal data to these websites.
In the unlikely event that information that you have supplied us is compromised then we shall notify both the UK Information Commissioner's Office and you that this is the case. This notification will be made without due delay.
submitting any personal information to us you consent to the use of your information
by posting a new version on our website. You should check this page
occasionally to ensure you are happy with any changes. To assist you in
will display the date and time when any changes were made at the top of the
page and, where appropriate, notify you by e-mail.
not hesitate to contact our Data Protection Officer.
you have a complaint relating to our data protection or data privacy then
please email the Data Protection Officer.
If you are unhappy with the final response that you receive from us in relation to a complaint, then you have the right to complain to our supervisory authority – the UK Information Commissioner's Office.